Avista Corp

Avista completes initial visits to all natural gas outage customers

March 23, 2019

600 customers remain out of service as a result of lack of access to home or business

Spokane Wash. – March 23, 2019, 3:30 p.m.: As of Saturday at 3:00 p.m., Avista has completed first attempts of relights in all four customer zones affected by the recent natural gas outage. Approximately 600 customers have not been restored due to our servicemen’s inability to gain access to complete the relight service.

For customers who we were unable to gain access to relight natural gas service, we ask that they do the following:

  • Please call us at (800) 227-9187.
  • Please make sure an adult is available to let the servicemen inside.
  • Please make sure gates are unlocked so we can access each meter to safely restore gas service.
  • If there is a dog in the yard, please make sure it’s properly secured either inside the property or kenneled outside.

A final update on efforts to fully restore every customer will be provided end of day Monday, March 25.

We thank our customers for their patience and understanding as our crews work as quickly and safely as possible to restore natural gas service in Ashland.

The safety of our customers, communities and employees is our primary goal. For your safety, please do not relight your natural gas service on your own. Natural gas safety information can be found https://www.myavista.com/safety.


About Avista Utilities
Avista Utilities is involved in the production, transmission and distribution of energy. We provide energy services and electricity to 388,000 customers and natural gas to 355,000 customers in a service territory that covers 30,000 square miles in eastern Washington, northern Idaho and parts of southern and eastern Oregon, with a population of 1.6 million.  Avista Utilities is an operating division of Avista Corp. (NYSE: AVA). For more information, please visit www.myavista.com

The Avista logo is a trademark of Avista Corporation.

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